Terms of Service

Effective Date: 22 July 2026

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") govern access to and use of the services, programmes, activities, events, digital resources, communications, facilities, and related support provided by Harbourview Community Services Limited ("we", "us", "our"), a community services provider based at Harbourview Community Hub, 12 Riverwalk, Limerick, V94 X3K7, Ireland.

By registering for, attending, participating in, using, or otherwise accessing any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

Where a participant is under 18 years of age, a parent or legal guardian must review and accept these Terms on the participant's behalf, except where a service is expressly offered to minors under a different consent framework.

2. Scope of Services

Harbourview Community Services Limited provides community-based services intended to support local residents, families, volunteers, and community groups. These services may include, without limitation:

• Community support referrals;
• Neighbourhood events and workshops;
• Family engagement programmes;
• Volunteer coordination;
• Digital skills help for adults; and
• Wellbeing and social inclusion activities.

We may offer services in person, online, by telephone, or through third-party platforms. Service availability may vary according to capacity, funding, venue availability, staff or volunteer availability, safeguarding requirements, public health guidance, and other operational factors.

We do not guarantee that any specific referral, outcome, placement, training result, or support need will be met. Any information we provide is intended for general support purposes and should not be treated as professional legal, medical, financial, or therapeutic advice unless expressly stated otherwise.

3. User Obligations and Responsibilities

When using our services, you agree to:

• Provide accurate, current, and complete information when requested;
• Use services lawfully and respectfully, and not disrupt events, workshops, or other users;
• Follow venue rules, safeguarding instructions, health and safety procedures, and staff or volunteer directions;
• Refrain from abusive, discriminatory, threatening, harassing, or unlawful conduct;
• Respect the confidentiality, privacy, and dignity of other participants, staff, and volunteers;
• Not misuse our digital resources, equipment, or online platforms;
• Promptly notify us of any change in your contact details or relevant circumstances; and
• Supervise any minors in your care unless a programme has been specifically arranged for child participation under appropriate consent and safeguarding arrangements.

You are responsible for ensuring that any personal property you bring to our premises or events is secure. We are not responsible for loss, theft, or damage to personal belongings except where required by law.

If you attend our premises or activities while unwell or posing a risk to others, we may require you to leave or participate remotely where appropriate.

4. Payment Terms and Conditions

Most services provided by Harbourview Community Services Limited are offered free of charge or at subsidised rates, subject to funding and programme conditions. Where a fee applies, this will be communicated in advance through registration materials, booking pages, notices, invoices, or written confirmation.

Unless otherwise stated:

• All fees must be paid by the deadline specified at the time of booking or registration;
• Failure to pay may result in cancellation of your booking or refusal of access to the service;
• Any discounts, concessions, or waivers are granted at our discretion and may be withdrawn where eligibility changes or incorrect information is provided;
• We may require advance payment, deposits, or confirmation of attendance for certain events or workshops;
• Where a third-party payment processor is used, their terms and conditions may also apply;
• We are not responsible for bank charges, currency conversion fees, or charges imposed by your payment provider.

Invoices, where issued, are payable in euros unless otherwise agreed in writing. If a payment is reversed, declined, or disputed without reasonable cause, we reserve the right to suspend access to relevant services pending resolution.

5. Cancellation and Refund Policy

Our cancellation and refund arrangements vary depending on the nature of the service, funding conditions, venue commitments, and third-party costs. The following general rules apply unless a specific service description states otherwise:

• You may cancel a booking by contacting us using the contact details set out below;
• Where a cancellation is received sufficiently in advance, we may offer a transfer to another date, credit, or refund at our discretion;
• Refunds are not guaranteed for missed sessions, non-attendance, late cancellation, or removal from a service due to misconduct or policy breach;
• For paid events or workshops, any non-refundable costs already incurred by us or by third parties may be deducted from any refund;
• If we cancel or substantially alter a paid service, we may offer a rescheduled place, alternative service, credit, or refund, depending on the circumstances;
• Where services are funded or provided at no charge, no refund will generally be available.

Nothing in this policy affects any mandatory consumer rights that may apply under applicable law.

6. Liability Limitations

To the fullest extent permitted by applicable law, Harbourview Community Services Limited, its officers, employees, contractors, volunteers, and representatives shall not be liable for:

• Any indirect, incidental, consequential, special, or punitive losses;
• Loss of profit, loss of opportunity, loss of goodwill, or loss of data;
• Any decision made or action taken in reliance on information provided through our services;
• Any act or omission of a third party, including external venues, transport providers, payment processors, referral agencies, or digital platform providers;
• Any injury, loss, or damage caused by inaccurate information supplied by you;
• Any interruption, delay, cancellation, or unavailability arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

Where liability cannot be excluded, our total liability arising out of or in connection with the services shall, to the extent permitted by law, be limited to the amount paid by you for the specific service giving rise to the claim, or if no payment was made, to the minimum extent permitted by law.

7. Intellectual Property Rights

Unless otherwise stated, all intellectual property rights in our materials, including presentations, handouts, worksheets, documents, branding, logos, training content, website content, photographs, recordings, designs, and digital resources, are owned by or licensed to Harbourview Community Services Limited.

You may use our materials only for your personal, non-commercial, or internal community use, as relevant to the service received. You must not, without prior written permission:

• Copy, reproduce, adapt, distribute, publish, or sell our materials;
• Remove copyright notices or other ownership markings;
• Use our branding or materials for commercial or promotional purposes;
• Record, photograph, or livestream sessions where prohibited;
• Upload our content to public websites or social media without authorisation.

Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation, unless otherwise agreed in writing.

8. Data Protection and Privacy

We are committed to protecting personal data and handling it in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and related Irish data protection legislation, where applicable.

We may collect and process personal data for purposes including:

• Registering you for services, events, workshops, and programmes;
• Managing attendance, communications, safeguarding, and referrals;
• Assessing eligibility, accessibility needs, or support requirements;
• Maintaining records, reporting to funders, and improving our services;
• Complying with legal, regulatory, safeguarding, and insurance obligations.

We will process personal data on appropriate legal bases such as consent, performance of a service, legal obligation, vital interests, legitimate interests, or another lawful basis as applicable. Special category data and information relating to health, support needs, or vulnerability will be handled with additional care and only where necessary.

We may share personal data with trusted third parties where necessary for service delivery, safeguarding, funding compliance, or legal obligations. Where required, we will take reasonable steps to ensure that appropriate safeguards are in place.

For more information about how we handle personal data, please contact us using the details below. Where required, you may also have rights to access, rectify, erase, restrict, object to processing, and request data portability, subject to legal limitations.

9. Force Majeure

Harbourview Community Services Limited shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to:

• Natural disasters, severe weather, fire, flood, or epidemic/pandemic conditions;
• Industrial disputes, strikes, or labour shortages;
• Utility failures, transport disruption, or infrastructure outages;
• Government action, legal restrictions, public health restrictions, or regulatory intervention;
• Cybersecurity incidents, internet outages, or failures of third-party systems;
• Any other event reasonably beyond our control.

Where a force majeure event occurs, we may suspend, postpone, modify, or cancel affected services without liability, and we will use reasonable efforts to mitigate the impact where practicable.

10. Changes to Terms

We may update or amend these Terms at any time to reflect changes in our services, operational requirements, funding arrangements, legal obligations, or safeguarding practices. Any revised Terms will take effect when published on our website or otherwise communicated to users, unless a later effective date is stated.

Your continued use of our services after the updated Terms take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you should stop using the relevant services.

11. Applicable Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of Ireland.

The courts of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory consumer or statutory rights that may apply.

12. Contact Information

If you have any questions, concerns, complaints, or requests relating to these Terms or our services, please contact:

• Harbourview Community Services Limited
• Harbourview Community Hub, 12 Riverwalk, Limerick, V94 X3K7, Ireland
• Email: [email protected]
• Phone: +353 61 784 296

13. Severability Clause

If any provision of these Terms is found to be invalid, unlawful, void, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, it shall be severed from these Terms.

The remaining provisions shall continue in full force and effect to the fullest extent permitted by law.

By using the services of Harbourview Community Services Limited, you acknowledge that you have read, understood, and agreed to these Terms of Service.